Custom and Handmade Item Agreement

Turn Around Time and Shipping

By purchasing from North Branch, you agree to a 6-8 week maximum turn around time, which excludes weekends and bank holidays. The first business day starts the day after you purchase and ends on the day the tracking number is sent. For more specific turn around times, please refer to the individual product page on when an item can be expected to ship.

Subscriptions ship during the last week of the month, and recurring payments take place on the 10th of every month for subscription lead time. Subscriptions can be canceled at any time before the 10th, at which time subscriptions will not be canceled or refunded until the next month.

North Branch is not responsible for packages after they've been accepted by USPS. Please allow 24-48 hours for your tracking to update before contacting North Branch with questions — the Chicago post office is slow, and has a reputation of not scanning packages in a timely manner.